FAQs

Q: How long does delivery take?

A: Orders are typically delivered within 3-7 business days across India.
   Same-day delivery available in Delhi NCR for orders placed before 12 noon.
 
Q: Do you offer Cash on Delivery?

A: Yes! COD is available across India for orders under ₹2,000.
 
Q: What is your return policy?

A: We accept returns within 7 days of delivery for unused, sealed products.
   Please contact us at hello@thetailproject.in with your order number.
 
Q: Are your products safe for pets?

A: Yes. Every product on The Tail Project is vetted for pet safety.
   We do not stock any product with harmful chemicals or ingredients.
 
Q: Do you ship outside India?

A: Currently we only ship within India. International shipping coming soon!
 
Q: How can I track my order?

A: You'll receive a tracking link via email and SMS once your order is shipped.